ISO/IEC 20000-1 Information technology – Service management – Part 1: Service management system requirements

ISO/IEC 20000-1 is the first ever international standard for IT service management. Its main focus is continual improvement of IT services. The standard works by setting benchmarks for companies based on evidence. Achieving these benchmarks proves that a company is capable of consistent excellence.

A certificate in this service management standard (SMS) ensures customers the services your company provides are reliable, efficient, and of great quality. It sets specific requirements for multiple controls that ultimately improve an SMS.

This standard can be utilized by any company that wishes to achieve best practices standards of IT service management. Provide customers with peace of mind through consistent, high quality service with an ISO/IEC 20000-1 certification.

ISO/IEC 20000-1 is the first international standard for IT service management - it is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

WHY ISO / IEC 20000-1

ISO/IEC 20000-1 Information Technology Service Management System (ITSMS) is the leading international standard for IT service management. It comprises two parts: ISO/IEC 20000-1, which outlines requirements for setting up an IT service management system, and ISO/IEC 20000-2, which describes best practices.

Although the IT Infrastructure Library (ITIL) describes best practices that can achieve the same level of service quality required by ISO/IEC 20000-1 Information Technology Service Management System (ITSMS),

ISO/IEC 20000-1 Information Technology Service Management System (ITSMS) can be applied to any company size or industry, and is based on various service management processes, including service delivery, control, resolution and relationship management, and helps to align both internal and external IT services, with the needs of your businesses and customers.

Why is ISO/IEC 20000-1 important for your business?

ISO/IEC 20000-1 Information Technology Service Management System (ITSMS) certification assures your internal and external customers that your organisation will deliver IT services at a satisfactory level of quality.

How can you prepare for ISO/IEC 20000-1?

You can prepare for the standard by establishing a management system in line with the specifications of ISO/IEC 20000-1 Information Technology Service Management System (ITSMS). It is necessary to define the service management policy and the catalogue of services for the organisation. In addition, you will need to conduct an internal audit and a management review prior to the certification, as well as take corrective action to close any identified gaps.