Surveillance Process

The objectives of a Surveillance audit are:

• Gain confidence that the certified management system remains effective and has continued to fulfil requirements between recertification audits;
• Confirm that effective internal audits and management review has been performed to programme;
• Evaluate the actions taken to address nonconformities identified during the previous audit;
• Evaluate the treatment of complaints;
• Confirm that the certificated client is correctly publicising their certificated status (use of AC logo)

Typically a surveillance audit is carried out on site and is reported using the surveillance report.